To improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities for ReSound.
Requirements
- Ability to perform audiometric evaluation in the determination of appropriate product selection
- Knowledge of GNR product features – what are they, how do they work, when are they appropriate and at what level
- Extensive knowledge of hearing instrument fit, form & function
- Extensive experience with complete manufacturing process
- Knowledge of Navision and Salesforce.com
- PC Skills, Microsoft Excel & Word
Responsibilities
- Custom Product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines
- Document necessary customer comments in Navision and Salesforce.com to ensure customer expectation are understood
- Interact with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve quality of products and customer satisfaction
- Monitor customer orders for specific customers as necessary to support Sales efforts
- Perform other duties as requested and / or as needed to fulfill the purpose of the position
- Provide pro-active customer engagement on clinical and non-clinical issues
Other
- High School Diploma
- 3 years of experience in Customer Care, Technical Support, or Manufacturing working directly with hearing instruments
- Strong communication skills, ability to troubleshoot and problem solve
- Team-oriented
- Sales-oriented
