Maxwood Furniture is seeking a Customer Service Representative to enhance the customer experience by promptly responding to inquiries, resolving issues, and ensuring satisfaction with their products and services across multiple sales channels.
Requirements
- Proficiency in Microsoft Office Suite (especially Excel).
- Excellent verbal and written communication skills, especially regarding product inquiries, logistics, and customer account statuses.
- Previous experience in online sales, ground, white glove, and freight shipping, and order fulfillment within the furniture industry.
- Experience with online chat systems or direct phone sales.
- Familiarity with e-commerce platforms such as Shopify Plus and ChannelAdvisor.
- Comfort with PowerPoint.
- Experience with suggestive selling and upselling techniques.
Responsibilities
- Respond promptly and professionally to customer inquiries primarily via phone, and also through email or chat.
- Provide customers with accurate product details, pricing, and availability information.
- Assist customers with product selection, returns processing, and ensuring timely product deliveries.
- Resolve customer complaints and assembly inquiries in a positive and helpful manner.
- Manage order processing and fulfillment for standard e-commerce orders and parts replacements.
- Troubleshoot and assist with direct-to-customer freight shipments.
- Suggestive sell and upsell products during customer interactions to enhance customer satisfaction and increase sales.
Other
- The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage various tasks efficiently.
- Maintain meticulous attention to detail and follow-through in all tasks.
- Participate in furniture assembly training as part of ongoing development.
- Prioritize and complete work assignments on time.
- Strong organizational and problem-solving abilities.
- Confidence in handling customer interactions primarily over the phone, and through chat and email.
- Ability to work effectively in a team environment.
- Daniel Island, SC 29492 (Required)
