Phenom is looking for a Data Manager to help establish, evolve, and optimize processes and data to drive critical decision-making within the Customer Value organization, ultimately aiming to redefine the HR tech space and improve customer experiences.
Requirements
- demonstrated experience with all segments of the data lifecycle, including data collection, processing, storage, management, analysis, visualization
- Salesforce, Looker, and/or any other Business Intelligence tool experience.
Responsibilities
- Deliver actionable insights on customer interactions to streamline resolutions and identify process improvement opportunities.
- Categorize and advocate for our customers internally, optimizing processes and systems to increase the overall effectiveness of the customer lifecycle.
- Work cross functionally to document business standards and procedures that meet the needs of a rapidly growing organization.
- Weekly, monthly, and quarterly reporting of key customer insights as well as formulate how we can optimize resources to improve outcomes.
- Ability to concurrently prioritize and manage multiple projects of varying degrees of size and scope
- Demonstrated track record of collaboration across multiple, disparate internal business groups, with the ability to build strong networks and relationships both internally and externally
- Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment
Other
- at least 3 years of demonstrated experience with all segments of the data lifecycle, including data collection, processing, storage, management, analysis, visualization
- possess the ability to effectively communicate technical concepts to non-technical audiences both verbally and in writing.
- Strong leadership, relationship management skills, and the ability to adapt to a dynamic agile environment are also essential to succeeding in this role.
- Strong sense of accountability, decisiveness, proactivity, and intellectual curiosity with the ability to work independently and take ownership
- Strategic influential skills coupled with excellent communication with ability to present to key stakeholders across multiple levels of the organization – including senior management
