Leap is seeking a Customer Data Analyst to transform raw customer and go-to-market data into actionable insights that drive customer acquisition, retention, and expansion, supporting strategic decision-making around the customer journey.
Requirements
- Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI, Looker).
- Experience with Salesforce and related GTM tools (e.g., Gong, HubSpot) preferred.
- Experience working with SaaS financial metrics (e.g., ARR, retention, churn) and partnering with Finance/FP&A on recurring reporting.
- Ability to analyze product usage/adoption data and translate it into actionable business insights for cross-functional teams.
- Strong analytical and problem-solving skills; ability to turn complex data into clear, actionable insights.
Responsibilities
- Collect, clean, and analyze customer data (usage, adoption, churn, retention, expansion) across Salesforce, internal health tools, and marketing platforms.
- Build and maintain executive-ready dashboards and recurring reports in Salesforce, Tableau/Power BI, and other analytics tools.
- Track onboarding completion, time-to-value, product adoption, and customer health scoring. Provide insights to CS leaders on at-risk accounts.
- Partner with Sales and Marketing on funnel conversion, pipeline performance, and renewal/upsell forecasting.
- Collaborate with Finance/FP&A on standardized SaaS reporting (e.g., ARR, retention, churn) and support recurring executive and board-level reporting as needed.
- Work with the CTO and Product/Engineering teams to analyze product usage, adoption, and engagement trends, translating them into actionable insights for Revenue, Customer Success, and Finance stakeholders.
- Ensure data hygiene in Salesforce and related systems; work with RevOps to implement data governance standards.
Other
- 4+ years of experience in data analytics, revenue operations, or business intelligence, ideally in a SaaS company.
- Excellent communication skills with the ability to partner cross-functionally and present findings to senior leadership.
- Self-starter who thrives in a fast-paced, scaling environment.
