CSL Seqirus is looking to modernize and optimize the management of customer master data and related processes across various business segments to improve business outcomes and support strategic goals.
Requirements
- Proficiency in SAP (Customer Master, OTC processes) and Model N are preferred.
- Advanced skills in Excel, SQL, Power BI, and automation tools; experience with Crystal Reports, VBA, and Python is a plus.
- Strong analytical, problem-solving, and communication skills.
- Demonstrated ability to drive change and improve customer master data processes in a collaborative environment.
- Experience in customer master data management, business analysis, or process improvement.
Responsibilities
- Manage the creation, maintenance, and quality of customer master data in SAP, Model N and other related systems ensuring accuracy, compliance, and alignment with business objectives.
- Identify and implement process improvements, including automation and modernization of customer master data workflows.
- Develop and deliver routine and ad-hoc reporting, dashboards, and actionable insights using technology platforms (Excel, Power BI, SQL, etc.) to support business decisions.
- Support and lead projects related to customer master data migration, system upgrades, and process transformation.
- Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Demand Planning, and Executive Leadership.
- Foster cross-functional collaboration, serving as a resource for translating business needs into technical solutions and building business acumen on data challenges.
- Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
Other
- 3–5 years of experience in customer master data management, business analysis, or process improvement, preferably within the pharmaceutical or life sciences industry.
- Bachelor’s degree in Business, Data Management, Information Systems, or related field.
- Strong communication, organizational skills, critical thinking, a solution-driven mindset, and the ability to drive change across teams.
- Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Demand Planning, Distribution & Logistics, Marketing, Market Access, and IT.
- Experience in influenza vaccine distribution or biopharma commercial operations.
- Knowledge of healthcare provider customer master data and customer segmentation.
