CSL Seqirus is looking to manage, optimize, and modernize customer and membership data and related processes across business segments to ensure accuracy, compliance, and support strategic business goals.
Requirements
- Proficiency in SAP (Customer Master, OTC processes); Model N experience is a plus.
- Advanced skills in Excel and Power BI; automation tool experience is a plus.
- Experience managing large customer and membership data sets and integrating data across multiple systems.
- Experience with GPO/PGB operations, pharmaceutical distribution, or healthcare contracting preferred.
- Experience in influenza vaccine distribution, biopharma commercial operations, or healthcare supply chain.
- Knowledge of healthcare provider customer master data, GPO membership processes, and customer segmentation.
- Experience supporting membership documentation, contract alignment, and pricing eligibility for manufacturer or distributor operations.
Responsibilities
- Manage the creation, maintenance, and quality of customer master data in SAP, Model N, and other related systems ensuring accuracy, compliance, and alignment with business objectives.
- Validate and process customer and membership documentation, including eligibility verification and contract alignment for healthcare providers and distribution partners.
- Support onboarding and updates for new and existing customers and group purchasing organization (GPO) memberships and Physician Buying Groups (PBG) ensuring timely and accurate setup in internal systems.
- Support internal teams with membership-related inquiries and documentation, including contract terms and pricing eligibility.
- Identify and implement process improvements, including automation and modernization of customer and membership data workflows.
- Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Distribution, and Executive Leadership.
- Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
Other
- 3–5 years of experience in customer master data management, membership operations, or process improvement, preferably within the pharmaceutical, medical device, or life sciences industry.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Demonstrated ability to drive change and improve data processes in a collaborative environment.
- Bachelor’s degree in Business, Data Management, Information Systems, or related field.
