Connected Aviation is transforming the future of flight by streamlining and automating internal workflows and customer support systems using ServiceNow. The company is looking for a Principal Specialist in Customer Data Management to be at the heart of this transformation, shaping how the business operates and ensuring the ServiceNow platform is accurate, clear, and usable.
Requirements
- Prior experience with data analysis and/or data reporting
- Prior ServiceNow experience, including system administrator
- Prior experience working with a digital technology workflow system, ie. Salesforce, SAP, etc.
Responsibilities
- Owning and maintaining clean, accurate business data in ServiceNow
- Developing and implementing governance processes to ensure long-term data quality
- Collaborating with teams to standardize data processes and best practices
- Designing and delivering user training for reporting and data use within ServiceNow
- Validating data in UAT and production environments
- Supporting the creation and review of User Acceptance Testing (UAT) test cases
- Onboarding & Supporting ServiceNow users as Subject Matter Expert
Other
- Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
- The company will not offer immigration sponsorship for this position.
- The company will not seek an export authorization for this role.
- Self-starter with proven ability to identify and raise issues proactively
- Three weeks of vacation for newly hired employees
