Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud, and as a Customer Engineering (CE) Manager, you will play a key role in understanding the needs of customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners
Requirements
- 10 years of experience with cloud native architecture in a customer-facing or support role
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure
- Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity
- Leadership experience, such as people management, team lead, mentorship, or coaching
- Ability to work with cloud-based technologies and platforms
Responsibilities
- Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory
- Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction
- Prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise throughout the sales process
- Maintain personal technical expertise and be prepared to engage directly with prospects as the opportunity presents itself
Other
- Bachelor's degree or equivalent practical experience
- Ability to travel up to 25% of the time
- Excellent verbal and written communication skills
- Confident presenter
- People management skills required to manage a wide collection of engineering professionals
- Ability to work cross-functionally with our product, support, engineering and sales teams
