The bank is looking to improve customer relationships and grow its customer base by providing excellent customer service and proactively identifying financial needs. The goal is to retain and grow consumer and business customer relationships by recommending appropriate banking products and services.
Requirements
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other
- Providing excellent customer service and effectively resolving customer issues.
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
- Applicants must be currently authorized to work in the United States on a full-time basis.
