The bank is looking to improve customer relationships and grow its customer base by providing excellent customer service and proactively identifying financial needs.
Requirements
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
- Being proficient in understanding and educating customers on consumer deposit products.
- Adhering to all operational, security, risk and regulatory policies and procedures.
Other
- Providing excellent customer service and effectively resolving customer issues.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Applicants must be currently authorized to work in the United States on a full-time basis.
