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Customer Experience (CX) Staff Data Scientist

Travelers

$157,000 - $259,200
Aug 29, 2025
Hartford, CT, US
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Travelers is looking to solve key business problems by using advanced statistical techniques and machine learning algorithms to build complex models and communicate insights to business and analytical leaders.

Requirements

  • Subject matter expertise in modeling/ research/ analytics or actuarial required
  • Subject matter expertise in multiple statistical software programs
  • Ability to develop highly complex models, interpret model results and recommend adjustments
  • Expertise in advanced statistics underlying data models
  • Ability to apply emerging statistical procedures to complex work
  • Subject matter expertise in 3-5 of the following: Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.
  • Expertise with python/R, Databricks, SQL.

Responsibilities

  • Lead business or technical projects focused on the design or development of analytical solutions.
  • Lead development of community best practices in AI/Machine Learning, statistical techniques, and coding.
  • Establish a practice/process of sharing expertise with the community through discussions, presentations, or peer reviews.
  • Guide technical strategy of teams through own technical expertise.
  • Set and manage expectations with business partners for multiple projects, generate ideas and build consensus, and be aware of potential conflicts.
  • Communicate analysis, insights, and results to team, peers, business partners.
  • Partner with cross-functional teams and leaders to support the successful execution of data science strategies.

Other

  • Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus five years of experience or any suitable and equivalent combination of education and work experience.
  • Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets.
  • Experience working in a cross-functional and/or enterprise roles.
  • Ability to communicate insights and tell the story using data to business and analytical leaders.
  • Ability to collaborate with technology partners to deliver analytics out to our products in the marketplace.