At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
Requirements
- Advanced proficiency in Qualtrics (or other CX tools), including the ability to design, build, and manage CX dashboards, apply filters, and generate insights for efficient analysis and storytelling.
- Strong proficiency in using SQL
- Proficiency in statistical analysis, with experience in data science and machine learning.
- Strong data engineering skills, including experience with ETL processes and data pipeline management.
- Familiarity with advanced statistical methods, such as predictive modeling and machine learning.
- Five to seven years of statistical and/or data analytics experience
Responsibilities
- Interpret structured and unstructured data from Qualtrics (or other CX tools) surveys to uncover customer sentiment, behavioral patterns, and emerging trends.
- Summarize and interpret customer data, providing clear insights into trends and anomalies; including testing for statistical significance.
- Perform analysis to ensure data integrity and uncover insights.
- Develop and maintain Qualtrics dashboards that deliver actionable insights from customer feedback and behavioral data.
- Design, develop, and maintain interactive dashboards and reports using data visualization tools (e.g., Qualtrics, Tableau, Power BI).
- Identify, source and manipulate data sources and metrics for use in analysis.
- Build and optimize data processes to ensure seamless integration and high-quality data availability for analysis.
Other
- Exceptional PowerPoint development skills, with a focus on visual storytelling and executive-level presentation standards.
- Ability to switch seamlessly between data analysis and effective communication, ensuring insights are both understood and actionable
- Excellent problem-solving abilities and a strategic mindset, with a proven track record of translating data into actionable business insights.
- Translate complex data findings into compelling narratives using PowerPoint and storytelling techniques that resonate with diverse audiences, including senior leadership.
- Be able to clearly explain complex ideas to non-experts.
