Enhance the customer experience for small businesses across various platforms, including web and communications, by experimenting with and optimizing product roadmaps.
Requirements
- 10+ years of experience in product management, with a strong emphasis on customer experience and successful product launches.
- 5+ years of demonstrated leadership in developing and guiding product management teams.
- Excellent abilities in analysis, problem-solving, and decision-making.
- Proven track record in launching and managing customer-facing products.
- Experience collaborating with business, design, and engineering teams to deliver top-tier user experiences.
- Familiarity with agile development methodologies.
Responsibilities
- Develop and execute the strategy and roadmap for the SMB product's merchant and partner experience.
- Use data-driven analysis to guide product performance, ensuring effective communication within the team.
- Work closely with engineering to determine optimal technical solutions for customer and business goals.
- Continuously improve product management processes and practices.
Other
- Eligible to work in the United States.
- Lead and inspire a high-performing product management team, hiring and mentoring to foster collaboration.
- Collaborate with Marketing, Sales, Design, and Support teams to create customer-centric products.
- Strong skills in collaboration and communication, effectively used to influence and align stakeholders.
- FinTech experience is a plus.
