Amcor is seeking to improve its customer service and graphics development process by hiring a liaison and primary graphics contact for assigned accounts. This role will coordinate job order information, manage customer expectations, and ensure efficient workflow through the graphics development process.
Requirements
- Uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.
- Basic understanding regarding Amcor customers and products, external contracting business, and order management.
- Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
- Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.
Responsibilities
- Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations.
- Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system.
- Assists with data governance opportunities.
- Assist projects to support continued accuracy, integrity, and completeness.
- Participate in escalation process for managing customer requirements.
- Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
- Completes a quality review on products prior to their shipment to customers to verify customer expectations.
Other
- This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel.
- This position requires management support and supervision to handle low to intermediate issues.
- Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.
- Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
- Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
