Google Customer Solutions (GCS) needs to help Small and Medium-sized Businesses (SMBs) grow their businesses and reach their goals through digital marketing solutions, specifically by leveraging Google Ads.
Requirements
- Experience with Google Ads and online advertising or Google Ads certified.
- Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or similar fields.
- Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
- Ability to think strategically.
- Excellent communication and problem-solving skills, with an interest in business and technology, and a passion for helping businesses grow online.
Responsibilities
- Serve as a trusted advisor to Small and Medium Business (SMB) customers and their agency partners, by building relationships with key decision-makers to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage a set of accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
- Proactively communicate with a high volume of customers via phone and email.
- Evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Deliver against individual business goals, while prioritizing and delivering an outstanding customer business experience to Google's advertisers.
Other
- Bachelor's degree or equivalent practical experience in a B2B sales or business development role.
- Experience in advertising, consultative sales or business development through full time roles, internships, projects or academic classes.
- Ability to communicate in English fluently in order to interact in this customer-facing sales role.
- Ability to travel to the office for client meetings and trainings as needed.
- Ability to start full-time July 2026.
