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Customer Quality

Applied Materials

$120,000 - $159,500
Aug 29, 2025
Essex County, MA, USA
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Applied Materials is looking to solve quality issues identified by customers or AMAT field personnel and ensure consistent flow of product that meets AMAT and customer quality requirements.

Requirements

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services
  • Utilize drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary
  • Read and interpret technical drawings and specification requirements
  • Develop methods and parameters, project methodology and / or project proposals
  • Develop and use procedures
  • Prepare documentation for inspection / testing procedures

Responsibilities

  • Understand and manage quality issues / escalations reported at assigned customers locations by either customer or AMAT customer account personnel.
  • Accept ownership of failure analysis requests and drive appropriate actions including implementation of improvements to build, test and inspection processes to avoid future non-conformances as applicable.
  • Prepare formal reports for customers and AMAT field personnel that communicate findings and corrective action taken to address the reported part quality issues.
  • Evaluate, disposition and process material returned to the factory from customers and AMAT field personnel.
  • Initiate and drive inspection / purge of non-conforming material located in the AMAT field material distribution network as required.
  • Develop and apply quality standards in accordance with company and customer requirements.
  • Design and implement methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and / or production equipment.

Other

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
  • Communicates difficult concepts and negotiates with others to adopt a different point of view
  • Travel: Yes, 10% of the Time
  • Relocation Eligible: Yes
  • Bachelor's degree or equivalent experience