S&C Electric Company is seeking to transform the grid for resilient and reliable power worldwide by advancing a safer, more reliable, and more resilient electrical grid, and addressing customer-facing quality issues
Requirements
- Expert-level knowledge of a wide array of manufacturing technologies and methods, preferably within electrical manufacturing industry
- Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems
- Great computer skills and ability to use Microsoft Office applications, specifically Microsoft Word, Excel, PowerPoint, Project, and PowerBI
- Including great data analysis skills
- Demonstrated expertise in effective problem-solving, including RCCA
- 2-3 years of experience in a quality or product/process engineering role, with experience interacting directly with customers
- Certified Quality Engineer (CQE) Certification from ASQ (Preferred)
Responsibilities
- Customer Issue Resolution: Support major customer quality projects, essential to resolving S&C's most crucial customer-facing challenges
- Customer KPIs: Oversee and analyze all customer KPIs, including setting and implementing action plans
- Customer Escape Containment: Coordinate customer escape containment and resolution processes by implementing corrective actions, collaborating with internal teams to resolve issues, document outcomes, and drive improvements in customer satisfaction
- Cost of Poor Quality (COPQ) Reduction: Take ownership of reducing the cost of poor quality (COPQ) by analyzing trends in customer-reported issues, identifying root causes, and implementing preventative measures to ensure continuous improvement in product quality
- Customer Issue Data: Ensure accurate management of customer issue data by maintaining comprehensive records, classifying failure codes, and contributing to data analysis efforts to support quality improvement initiatives and decision-making
- Process Improvements: Suggest major improvements to practices and processes based on customer feedback and analytics
- Quality Support & Collaboration: Provide high-level quality support for operations, working closely with production teams to address quality-related issues and drive continuous improvements
Other
- Great interpersonal skills to establish meaningful relationships built on mutual trust and respect and foster collaborative working relationships amongst a diverse audience
- Excellent communication skills, (written, verbal, listening and presentation) able to partner with and communicate with customers, both technical and non-technical
- Excellent organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands
- Ability to work in a fast-paced environment with tight deadlines, including the flexibility to work extended hours when necessary
- Sound business sense and analytical skills with the ability to use and analyze data to drive informed actions, solve complex problems, and drive learning
