Applied Materials is looking to solve issues related to field service quality and customer satisfaction by implementing corrective actions and improving key performance indicators.
Requirements
- Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO.
- Work with the field service focal person and the customer to fully understand the issue
- Assume as primary focal responsible for driving corrective action and proactively resolving issues
- Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
- Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
- Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
- Coorindate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
Responsibilities
- Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO.
- Work with the field service focal person and the customer to fully understand the issue
- Assume as primary focal responsible for driving corrective action and proactively resolving issues
- Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
- Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
- Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
- Coorindate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
Other
- Provide & participate various training to AMAT employees, supplier, customers as needed.
- Receives a moderate level of guidance and direction
- Work closely with Customer Engineers (CEs) and cross functional teams to identify root cause and establish corrective actions
- Work with internal teams to prepare for QMS reviews
- Travel: Yes, 10% of the Time
