ABB is looking to improve customer satisfaction and product quality by implementing robust root cause analysis and preventive actions for customer cases.
Requirements
- at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
- Good knowledge of MS Office.
Responsibilities
- Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
- Using quality data analytics from the organization to identify risks, failures, and non-conformances.
- Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.
Other
- Represent the Voice of the Customer within the organization.
- Ability to lead a team and work with cross-functional teams.
- Great communication skills and diplomacy to deal with our customers.
- Candidates must already have a work authorization that allows them to work for ABB in the United States.
