Avery Dennison is looking to solve material-related quality problems that occur anywhere within the product's supply chain, from supplier through to end-users, by ensuring issues encountered by customers are resolved.
Requirements
- Ability to lead problem solving process is required.
- Strong analytical skills
- Adhesive and Silicone Coating & Label Printing process knowledge preferred.
- Understanding of applicable computer software and systems, such as Google Platforms, Microsoft Office, and function-specific software (EBS, Oracle), Minitab
Responsibilities
- Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
- Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
- Interacts as needed with Sales, Technical Team, Analytical Lab, R&D, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.
- Is responsible for the claim handling process from evaluation to credit generation.
- Pulls, analyzes, and summarizes quality performance data for the customer.
- Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
- Collects material samples for site investigation and divisional A3 support.
Other
- High school diploma or GED is required.
- Bachelor’s Degree in engineering or science preferred.
- 3 years of manufacturing experience is preferred.
- Ability to handle multiple tasks - the role requires that you will be working on multiple claims at the same time
- Attention to detail & organizational skills
- High degree of accuracy, time-management and priority setting skills
- Collaborator. Work well with peers and people at all levels of an organization, both internally and externally.
- Strong customer service skills - written, verbal and telephone communication skills
- Reliable and Dependable. One who can be there when needed and deliver consistent results.
- One day work remote a week available.
