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The Customer Quality Engineer/Manager role at onsemi is designed to address the business need for strong customer relationships and effective management of semiconductor quality requirements. The core problem is ensuring customer satisfaction by proactively addressing quality concerns, driving improvements, and acting as the primary liaison between the customer and onsemi's internal teams.

Requirements

• Hands-on skills in Quality tools and methodologies i.e. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics and structured problem-solving techniques.
• Strong technical problem solving and hands-on skills in quality tools and methodologies, especially Automotive, e.g. APQP, ZVEI, AEC, VDA, PPAP, etc.
• In-depth knowledge of semiconductor device & package fail mechanisms/symptoms
• Solid Semiconductor Quality/Engineering background
• Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams
• Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis
• Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.

Responsibilities

• Be the key customer interface to manage customers' quality requirements and develop customer relationships.
• Lead customer quality improvement programs for customer KPI improvement (customer KPIs customer quality card, Customer scorecards via QBRs)
• Lead cross functional problem-solving activities and 8D and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
• Improve Customer trust factor by listening & reviewing customer voice of concerns, reconcile customer Issues & hot items & setting up clear strategy to improve them towards customer satisfaction
• Review of Customer Quality Management and improving overall CQE KPIs
• Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
• Handle semiconductor/automotive Customer field returns/8D/FA cases, and audit support.

Other

• Bachelor’s/Masters/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
• 10+ years in a comparable role for semiconductor quality, Customer Quality, Automotive Quality, Product Quality, Quality Management Systems, PCN Management Reliability Engineering, Failure Analysis, Product & Test Engineering or Production Quality Control in the semiconductor industry. Multiple roles a plus.
• Background in customer-facing roles and strategic leadership
• Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
• Excellent communication, technical writing and presentation skills.