The Plymouth Rock Company is looking to support its Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role will help improve efficiency and customer experience by analyzing data and identifying trends.
Requirements
- Proficiency in Tableau for creating reports and dashboards
- Proficiency in SQL Server for data extraction and query management
- Ability to support various databases and systems
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)
- Experience with call center metrics
- Experience with underwriting processes
- Program and debug client letters, run batch jobs, and resolve any related issues.
Responsibilities
- Collect, analyze, and interpret data from various sources to generate reports and dashboards.
- Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.
- Identify trends, patterns, and anomalies in data to provide actionable insights.
- Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.
- Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.
- Provide insights to improve call center efficiency and customer experience.
- Serve as a backup programmer for the Client Letter system.
Other
- Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.
- Strong analytical skills with the ability to interpret complex data and present findings clearly.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and ability to work independently with minimal supervision.
- Ability to manage multiple projects and deadlines effectively.
