The Plymouth Rock Company is looking to support its Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting.
Requirements
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)
- Proficiency in SQL Server for data extraction and query management
- Experience with Tableau for creating reports and dashboards
- Ability to support various databases and systems
- Experience with call center metrics and underwriting processes is a plus
- Strong analytical skills with the ability to interpret complex data and present findings clearly
- Experience with data analysis and reporting
Responsibilities
- Collect, analyze, and interpret data from various sources to generate reports and dashboards.
- Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.
- Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.
- Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.
- Develop reports to monitor agent performance and call center KPIs.
- Develop dashboards and visualizations to track performance and identify opportunities for enhancement.
- Program and debug client letters, run batch jobs, and resolve any related issues.
Other
- Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field
- Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment
- Excellent communication skills, both written and verbal
- Strong attention to detail and ability to work independently with minimal supervision
- Ability to manage multiple projects and deadlines effectively
