The company is looking to solve the problem of providing exceptional customer service and support to its clients in the residential and commercial construction projects industry, specifically in Matthews, NC.
Requirements
- Strong customer service, communication, and relationship-building skills
- Comfortable presenting and training others in a clear, engaging way
- Excellent problem-solving abilities and attention to detail
- Strong marketing and promotion skills
Responsibilities
- Build and maintain strong, positive relationships with customers by providing prompt, professional, and personalized support
- Understand customer needs and guide them through product options and applications
- Lead engaging product demos and training sessions to help customers, business owners, and design teams fully understand and get the most out of their products
- Keep customers informed at every stage-whether it's product availability, project updates, or resolving concerns quickly and effectively
- Gather feedback from customers, conduct outreach, and stay aware of industry trends to help improve products and customer experiences
- Partner with internal teams, including design and engineering, to ensure customer needs are at the center of product strategies and launches
- Stay up to date on the latest product features and enhancements so you can confidently support and educate customers
Other
- Must currently live within commuting distance to Matthews, NC
- Minimum of 2 years of experience in a customer-facing role
- Positive, team-oriented attitude and ability to thrive in a fast-paced environment
- Ability to lift a minimum of 20 lbs
- Participate in workshops and training opportunities to continue developing customer service and communication skills
