American Outdoor Brands is looking for a Customer Service Product Specialist to provide excellent customer support, troubleshoot product issues, and become a subject matter expert on their products.
Requirements
- Candidates also demonstrate strong technical aptitude and the ability to understand, explain and troubleshoot our products with customers.
- Microsoft Suite (outlook, excel, teams), Salesforce Service and Commerce Clouds
Responsibilities
- Assist customers with product information, order status, and issue resolution
- Gaining a working knowledge of products from assigned brands to become a subject matter expert on specific brand products
- Maintain product related technical and service information to be distributed to the Customer Service team
- Support customers with troubleshooting, problem resolution and performance improvement recommendations
- Proactively resolve product issues
- Diagnose and troubleshoot technical issues with products, guiding customers through solutions and, when necessary, escalating more complex problems to the appropriate teams
Other
- Providing a positive customer experience
- Responding to all customer inquiries phone, mail, and email
- Excellent communication
- Sense of urgency and results oriented
- Proven experience in customer support or a related role
- Outdoors, hunting, shooting, fishing and/or camping
- Strong communication skills, both written and verbal
