Concentrix is looking for a Customer Service Representative / Developer Support to answer general questions regarding the Developer Program enrollment process, account management inquiries, resolving errors in the Developer Admin Tool or that occur during app development and testing, and helping to navigate Worldwide Developer Community (WWDC) inquiries.
Requirements
- You will utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
Responsibilities
- Provide expert support for developer needs and relations using available tools & resources.
- Help developers resolve minor technical issues.
- Maintain and own ongoing contact needs via phone, email, text & video.
- Deliver expert customer experiences…with a smile
Other
- 18 years or older with a High School Diploma or GED, with preference of college degree work.
- Minimum 2 years' experience supporting customers via a combination of phone, email, &/or chat.
- Live within 35 miles of the site and be able to work your full shift in the office.
- Your ability to communicate effectively and professionally will be a key need in this position and these skills will be reviewed from start to finish throughout your application and hiring process.
- Must reside in the United States or have a valid U.S. address for residence.
