Concentrix is looking for a Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote) to provide customer service support and resolution of routine problems and questions regarding client's products and/or services.
Requirements
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Responsibilities
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Other
- The ability to work an evening or overnight schedule
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Must reside in the United States and have a valid U.S. address for residence
- 1+ year of customer service experience
