Ericsson Inc. is seeking a Technical Customer Solution Manager to address customer requirements and align them with Ericsson strategic priorities in the area of mobile telecommunications 5G/4G Radio Access Network SW
Requirements
- Experience from Technical Pre-sales, Development, or Service Delivery (Post-sales), more than 7 years
- Deep RAN SW product portfolio knowledge including LTE, NR FDD, NR TDD, and mmW
- Be familiar with Ericsson’s RAN portfolio, including Radio, Compute HW, Cloud RAN, EIC, and rApps
- Good understanding of RAN/mobile network, deployment scenarios, performance, optimization, etc
- Deep understanding of SW development process
- Deep understanding of new SW introduction process with major CSP’s, including CI/CD processes
- Be familiar with RAN interoperability projects (e.g. Device testing, 5G Core, etc)
Responsibilities
- Be part of a major CU Radio SW program with team and based in the Ericsson office in Morristown, NJ
- Position Ericsson as a technology leader, communicate and discuss Ericsson’s technology strategy and vision with customers across HQ and Markets
- Manage RAN SW customer requirements, ensuring strategic alignment with Ericsson’s relevant Product Lines
- Align customer requirements with Ericsson and ecosystem partners
- Contribute to knowledge sharing, ensure the customer vision & strategy, including implications on Ericsson’s technology and solutions, is communicated to those in need at the Business Unit and Product Development Unit
- Secure timely delivery of customer's critical features following through the FOA process, implementing short/mid-term strategies for successful project execution
- As a member of the Core 3 team, provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements, and present to Headquarters and Customers
Other
- Team player with very good collaboration skills
- Excellent communication skills
- US work authorizations are not sponsored for this job position including H-1B, O-1, and TN
- Ericsson also does not hire F-1’s working on EAD for this position
- Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually
