Akido is rebuilding the healthcare experience from the ground up by leveraging AI-enabled applications to drive adoption across clinics, ensuring providers and staff feel confident using their tools in daily workflows.
Requirements
- Tech-savvy, able to learn new systems quickly and confidently troubleshoot for others.
- Experience supporting or implementing new software in healthcare environments (preferred).
- Comfort with training, onboarding, or teaching clinical teams (preferred).
Responsibilities
- Provide on-site onboarding and training for new users of AI-enabled applications.
- Reinforce training with hands-on guidance and ensure staff adoption of key features.
- Deliver just-in-time coaching and retraining to ensure user confidence and workflow alignment.
- Identify and resolve common usability concerns directly in clinical settings.
- Collect, triage, and escalate feedback impacting clinical workflows and product usability.
- Collaborate with product and implementation teams to prioritize fixes and improvements.
- Serve as a bridge between end users and internal teams, sharing insights that improve adoption and satisfaction.
Other
- 2–3 years of hands-on experience in a clinical setting, working with doctors, MAs, or staff.
- Strong understanding of real-world clinical workflows.
- Passionate about using technology to improve care team efficiency and patient experience.
- Skilled at building trust, communicating clearly, and listening actively in fast-paced environments.
- Bilingual (Spanish or other commonly spoken language) to support diverse patient populations (preferred).
