WalkMe, an SAP company, is seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization to drive adoption, value realization, retention, and strategic impact across enterprise accounts.
Requirements
- Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows.
- Ability to understand business needs and translate them into effective WalkMe solutions.
- Skilled in report interpretation and AI insight usage to drive decisions and actions.
- Experience with WalkMe or digital adoption platforms.
- Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment.
- Background in customer enablement, advisory programs, or technical training.
- Experience scaling self-serve maturity and knowledge resources.
Responsibilities
- Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding.
- Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery.
- Ensure best practices in solution design, build, rollout, testing, and production readiness.
- Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions.
- Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity.
- Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success.
- Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows.
Other
- 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.).
- 2+ years of people management or leadership experience preferred.
- Excellent communication and stakeholder management across business and technical teams.
- Strong organizational skills with ability to manage multiple workstreams and priorities.
- Passion for coaching talent, improving operational maturity, and driving measurable outcomes.
- Bachelor's degree or equivalent experience
