Tutor Intelligence is looking for a Customer Success Manager to ensure the success of their robot fleet at client facilities, addressing operational challenges and driving further deployment.
Requirements
- 1-3+ years experience in B2B sales, engineering management, or industrial engineering
- Experience with manufacturing or logistics floor operations
- Experience with robotics
Responsibilities
- Meet regularly with Tutor customers to manage high-touch relationships and ensure success on the facility floor
- Track core KPIs for customer utilization, satisfaction and support to drive outcomes and identify issue areas.
- Help creatively solve high-level operational or technical challenges in collaboration with our engineering/maintenance/support teams
- Collaborate with our sales organization on expansion opportunities and customer health
Other
- Strong communication skills
