Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry
Requirements
- Experience with SaaS platforms, automation tools, or tech-enabled services
- Comfortable with data, metrics, and systematic approaches to growth
- Genuinely excited about AI and its potential to transform business operations
- Systems thinking - Can see how individual actions scale across the business model
- Data-driven decision making - Uses metrics to optimize both AI performance and account outcomes
- Learning agility - AI tools and workflows will evolve rapidly; you need to evolve with them
- Experience with product management, business analyst, or product operations roles
Responsibilities
- Partner with our proprietary AI agent system to manage account portfolios at unprecedented scale (10x industry standard)
- Monitor AI performance and intervene in cases requiring human judgment
- Optimize workflows between AI systems and human touchpoints for maximum efficiency
- Provide feedback loop to improve AI system performance
- Help design the customer experience for an AI-first service model
- Contribute to product roadmap based on real customer needs and AI capabilities
- Use data to identify growth opportunities within existing accounts
Other
- 2-4 years in customer success, account management, or related roles
- Track record of exceeding targets through process optimization
- Comfortable with extensive regional travel (within driving distance) to meet with customers
- Relationship building - Still needs core relationship skills for high-touch strategic moments
- Get energized by the idea of working alongside agentic system to achieve previously impossible levels of efficiency
