Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry by deploying agentic AI systems that can autonomously handle complex operational workflows at unprecedented scale.
Requirements
- Prior experience with product management, business analyst, or product operations roles
- Experience with SaaS platforms, automation tools, or tech-enabled services
- Comfortable with data, metrics, and systematic approaches to growth
- Systems thinking - Can see how individual actions scale across the business model
- Comfort with ambiguity - This role literally doesn't exist yet; you'll be defining it
- Data-driven decision making - Uses metrics to optimize both AI performance and account outcomes
- Learning agility - AI tools and workflows will evolve rapidly; you need to evolve with them
Responsibilities
- Partner with our proprietary AI agent system to manage account portfolios at unprecedented scale (10x industry standard)
- Monitor AI performance and intervene in cases requiring human judgment
- Optimize workflows between AI systems and human touchpoints for maximum efficiency
- Determine what AI functionality is required for a CSM to balance operational support for accounts with strategic account management and growth efforts
- Provide feedback loop to improve AI system performance
- Document successful approaches for replication across the business
- Help design the customer experience for an AI-first service model
Other
- 2-4 years in customer success, account management, or related roles
- Track record of exceeding targets through process optimization
- Comfortable with extensive regional travel (within driving distance) to meet with customers
- Genuinely excited about AI and its potential to transform business operations
- Relationship building - Still needs core relationship skills for high-touch strategic moments
