ASML US is looking for a Customer Support Data Analysis PL to manage complex projects and improve work processes within the Customer Support Organization, which is responsible for the installation, qualification, upgrade, repair, and maintenance of ASML systems at customer sites.
Requirements
- Technical EUV system knowledge focused on data analysis and troubleshooting preferred.
- Must be able to read and interpret data, information, and documents.
- Project management skills.
Responsibilities
- Creates workstream plans or project plans, ensuring that all activities and key milestones are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.
- Defines the scope within triple constraint by translating requirements into deliverables and breaking down the work.
- Plans and coordinates the identification, elicitation of requirements; conducts analysis of those requirements for completion and alignment; foresees business trends, manages requirements throughout the life of the project; and coordinates the verification of the end deliverable.
- Identifies opportunities for improvement; proposes/makes improvements to work processes.
- Plans and delivers stakeholder engagement activities, such as organize status updates, reporting out, and alignment on potential impact where necessary, to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
- Identifies and evaluates risks, issues, dependencies, and constraints associated with the project following the agreed risk management approach, escalating issues where appropriate.
- Creates and maintains the project status for review and reporting based on agreed standards.
Other
- Bachelor’s degree in a technical field or analytics; or equivalent years of working experience.
- 5 years of industry experience in project management or coordination or other relevant experience.
- 2-3 years of experience leading projects with various stakeholders.
- Motivated, pro-active, self-driven, and flexible.
- Be able to influence with and without power.
