Navigating Care's mission is to radically reduce the burden of cancer through transformative digital health solutions. They enable oncology clinics to provide personalized, efficient care to every patient by offering relevant educational materials, ensuring the whole care team has visibility into patient issues and needs, and delivering actionable insights to identify and resolve gaps in care. Through their platform, patients receive a holistic service offering that supports their individual goals and needs.
Requirements
- Proficiency using Salesforce or similar CRM tools
- Two (2) years of call center experience in a health care or insurance environment or similar experience with a high-call volume
Responsibilities
- Provide patient account management and technical support via phone and email with exceptional customer service.
- Manage a high incoming call volume.
- Comfortable communicating with patients of all ages as they navigate our software.
- Complete and maintain all required data entry, records, and documents.
- Collaborate with your team members to resolve client issues quickly and precisely.
Other
- Minimum one (1) year of customer service experience
- Analytical, communication and problem-solving skills
- Ability to independently problem solve and work with a team
- Must be able to pass a standard background check & drug screen.
- Spanish language skills are preferred to support our diverse client/patient population.
