The company needs to deliver exceptional customer experience and support for its robot operations, ensuring timely and effective communication with clinical staff and internal teams.
Requirements
- Familiarity with robotics operations preferred
- Experience with ticketing systems (e.g., JIRA)
Responsibilities
- Answer all inbound calls to the Robot Operations Center (ROC) with professionalism and urgency
- Make outbound calls to units (e.g., pharmacy, lab) for task delay notifications and follow-ups
- Communicate real-time fleet capacity and robot status to clinical staff
- Document calls or actions taken directly in ticketing systems (e.g., JIRA) when applicable
- Work closely with Incident Commanders and Technical Support Specialists agents for full situational awareness
Other
- Strong verbal communication and listening skills
- Confidence in phone-based customer service roles
- Ability to multitask in high-stakes, high-volume environments
- Detail-oriented with a strong sense of urgency and empathy
- Must be local to Austin, TX headquarters
- Available shifts are Monday-Sunday from 7am-3pm or 3pm-11pm
