Culligan Quench is looking to improve customer experience and operations by turning customer data into strategy and actionable measures, and the CX Data Analyst role is intended to help solve this problem.
Requirements
- Experience with data visualization tools (use and build) such as Power BI
- Strong problem-solving skills with attention to detail and accuracy.
- Ability to communicate complex findings in a clear, concise manner.
- Strong Microsoft Office skills: Salesforce.com experience is a plus
- Experience with data analysis and reporting
- Familiarity with database management and data modeling
- Knowledge of statistical analysis and data mining techniques
Responsibilities
- Collect, clean, and validate data from multiple sources to ensure accuracy and completeness.
- Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership
- Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals
- Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting
- Drive continuous improvement across data quality and reporting
- Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction.
- Build and maintain data and metric definition book
Other
- 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations.
- Clear, concise verbal and written communication skills.
- Ability to influence and collaborate across multiple teams.
- Comfortable in a fast-paced, evolving environment. Go-getter and motivated
- Willingness to travel occasionally (2 - 3 nights/quarter)
