TIAA is seeking a UX Senior Specialist to join their team to improve the usability, usefulness, and desirability of web sites and applications by utilizing usability tools and qualitative research methods to provide actionable insights that drive future design improvements.
Requirements
- Professional experience in product research and usability research, preferably supporting a design team for a commercial B2B, B2C, SaaS or mobile product experience.
- UserTesting.com/UserZoom.com
- Confluence
- Zoom
- Qualtrics
- Optimal Workshop
- Adobe Analytics
Responsibilities
- Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for each teams’ needs.
- Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
- Evaluate, learn and evangelize new methods to team members
- Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics
- Write, launch and analyze surveys and remote, unmoderated user testing
- Review, index, analyze and reorganize previous user research
- Review, select and present representative video clips of recorded user sessions
Other
- Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.
- Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems
- Can clearly define and passionately advocate for customer needs
- Excellent storytelling capabilities and communications skills
- A human-centric approach to research, and the ability to be highly organized, creative and empathetic.
