RSM is looking to hire a ServiceNow Developer Intern to help deliver best-in-class solutions by developing and implementing solutions on the ServiceNow platform for their clients, ultimately maximizing the value of their investment in ServiceNow.
Requirements
- Familiar with ServiceNow and the capabilities of the ServiceNow platform.
- Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
- Familiarity with agile methodologies pertaining to stories, epics and sprints.
- Detailed problem solver and well-versed in database management, coding and APIs.
- Optional certifications: ITIL Foundation v4, ServiceNow Certified System Administrator (CSA).
Responsibilities
- Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc. with guidance from a Senior Developer or Architect.
- Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior members of the team.
- Perform unit testing of developed solutions and support defect remediation.
- Follow established coding standards and best practices.
- Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
- Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
- Assist in investigating and resolving minor bugs and incidents.
Other
- Pursuing a B.A. or B.S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience.
- Prior experience working in a fast-paced environment focused on client delivery.
- Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement.
- Excited about how technology and AI can be used to automate work and willing to dive in and learn from and contribute to an elite ServiceNow practice.
- Flexibility in schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
