Starbucks is looking to solve the problem of vulnerability management by delivering and supporting technology solutions to identify and address system and application vulnerabilities, and to inform patching/fix decisions and velocity for engineers and executives.
Requirements
- Apply knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
- Experience Microsoft Office products such as Word and Excel proficiently.
- Proven working knowledge of systems development lifecycle and IT operations.
- Configuration knowledge of relevant applications/modules/platforms.
- Proven experience with data modeling and design patterns with experience presenting to internal leaders.
- Highly experienced in GraphQL, Power BI, Azure Data Factory, and SLA-based reporting to leaders.
- Ample experience in system analysis, troubleshooting, and project management that allows prompt detection and resolution of system issues.
Responsibilities
- Track communication and status with multiple stakeholders across all mediums including email, instant messaging, and meetings. Responding quickly and thoroughly to issues and requests with correct technical information.
- Create and update reports and ad hoc queries for identified target audiences, ensuring the right information is available to the right person to effectively inform decision making and remediation.
- Stay informed on the latest developments in cybersecurity and know when to escalate vulnerabilities as a global priority. Acting with urgency while modeling and acting in accordance with Starbucks guiding principles and values.
- Drive requirements for growing and changing data management and reporting platforms.
- Perform application configuration and maintenance (i.e. create attributes, workflows, and UI changes) in support of solution delivery initiatives.
- Gather, analyze, and document solution requirements. Facilitate user story creation and backlog grooming in an agile delivery environment.
- Create and maintain systems documentation (e.g. Wiki, Knowledge Base Articles). Develop and facilitate system training for internal and external audiences.
Other
- Bachelor’s degree in Computer Science or a related field or 3+ of relevant experience.
- Excellent analytical and problem-solving skills.
- Exhibit exceptional oral and written interpersonal and communication skills.
- Provide top-tier customer service.
- Ability to balance multiple priorities and meet deadlines.
