GovCIO is looking to solve problems related to analyzing ECCO Detention Removals and Information Line (DRIL), Victims of Immigration Crime Engagement (VOICE) trends, volume, demographics, and operator metrics to support enforcement and removal. They also need to analyze detention complaints and conduct research using ICE databases to identify systemic issues in ICE detention.
Requirements
- Experience working with the ECCO Call Center in Irvine, CA.
Responsibilities
- Analyzes ECCO Detention Removals and Information Line (DRIL), Victims of Immigration Crime Engagement (VOICE) trends, volume, demographics, and operator metrics to support enforcement and removal.
- Conducts analyses of detention complaints submitted through DHS OIG, ICE OPR, ERO.INFO, ERO.JIC Facilitation of Return Request (FoRR), and other ERO Intake mailboxes or online channels as directed by the COR.
- Conducts research using ICE databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE detention.
- Logs all information into a web-based case management system.
- Works cases and develops summaries of cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action.
- Enters ECCO and agency related information into the Tableau business intelligence and analytics database.
- Provides statistical analysis, and ad-hoc reporting as required using the Tableau analytics database.
Other
- Possesses and applies expertise on multiple complex work assignments.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Provides technical writing and editing support.
- Clearance Required: Public Trust
- US Citizen
- Bachelor's with 5 - 8 years (or commensurate experience)
