USCIS needs a Data Analyst to assist with content creation, data analysis, and customer support to provide insightful solutions based on data analysis and support senior management and leadership, impacting national security decisions.
Requirements
- Technical experience with data models, database design development, data mining, and segmentation techniques
- Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)
- Experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
- Experience in collecting, organizing, analyzing, and disseminating information
- Experience with queries, report writing, and presenting findings
Responsibilities
- Analyze data collection gaps and recommend modifications for collection methods, serving in an advisory capacity at times
- Develop and present a wide range of complex visualizations and data analysis results and findings to executive management and external audiences
- Lead and coordinate the planning, development, and administration of data for utilization, storage, cleaning, conditioning, and retrieval of data for complex projects
- Lead and coordinate the design and development of analytics for complex data projects in-volving broad and varied subject matter
- Monitoring the USCIS website, identifying changes, and updating the USCIS Gateway System as needed
- Providing customer support for the Service Request Management Tool (SRMT) by creating usernames, activating, and deactivating accounts
- Performing data collection using quantitative and qualitative analysis to study and evaluate program needs
Other
- Associate’s degree in mathematics, General Business, Economics, Computer Science, Information Management, or Statistics or Business Administration
- 3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role
- Must pass DHS suitability
- Must be a US Citizen
- Assisting in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products
