Populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.
Requirements
- Advanced data modeling/analysis skills - demonstrable understanding of data modeling and relationships in software systems.
- Experience of managing complex system data updates and understanding of associated challenges.
- Knowledge of CMDB, APM and asset management databases and relevant challenges.
- Ability to run queries and make updates on large data sets.
- ServiceNow certified BA.
- Understanding of ITIL and ITSM processes.
- Experience of data modelling with CSDM in ServiceNow for a broadcast/media production organization.
Responsibilities
- Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.
- Extract data from a range of systems and spreadsheets.
- Map the data into appropriate templates, developing new templates where required.
- Validate the data against existing model data (and other data) in the ServiceNow CMDB.
- Conduct additional independent research where necessary, with a specific focus on equipment model data.
- Support the mapping of CMDB data to other ServiceNow data elements and organizational structures.
- Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.
Other
- Delivery-focused Data Analyst experience.
- Analytical thinking and problem solving - able to reframe challenges and find innovative solutions to problems.
- Excellent stakeholder management.
- Clear communicator.
- Understanding of broadcast and media technology.
- Experience of managing technical asset audits.
