The organization is looking to analyze and interpret historical and current data to identify business trends and anomalies, and improve performance and prevent operational disruptions.
Requirements
- Proficiency in database management
- Experience generating process documentation and reports
- Working knowledge of Microsoft applications, including Visio
- Extensive experience with data visualization
- Proficient technical writing skills
- Experience in analytics and systems development
- Project management skills
Responsibilities
- Collaborate with management teams across functions to automate and streamline reporting and analytics
- Analyze data sets to identify insights, patterns, and trends and communicate optimization opportunities
- Perform advanced analytics and extract data from multiple sources including Customer Service, Workforce Management, Contact Management, Policy, and Claims to create integrated reports
- Collect, analyze, and report management data to support operational decisions, strategic planning, and performance issues
- Collate, model, interpret, and analyze data; use data visualization to explain variances and trends
- Analyze historical operations and market data; develop models to predict future trends
- Use analytical software tools to clean and integrate large data sets
Other
- Bachelor’s degree in Business or equivalent work experience
- Strong communication skills with ability to translate data into actionable insights
- Track record of developing innovative and impactful system solutions
- Ability to manage projects ranging from simple to complex
- Ability to gather feedback from team leaders and internal customers on processes and data usage
