Awardco is seeking a Data Analyst to join their AI/ML Team to shape the data foundations, metrics, and insights behind their next generation of intelligent product features, and to own the analytical frameworks that demonstrate the value, performance, and impact of Awardco's AI features across their global platform.
Requirements
- Strong experience in data modeling, ETL/ELT workflows, and building scalable analytical datasets.
- Hands-on experience supporting AI/ML teams, including model evaluations, experiment tracking, annotation workflows, or model performance analytics.
- Advanced SQL proficiency with experience working across large data systems (Databricks, BigQuery, Kubernetes-based pipelines, etc.).
- Proficiency with data visualization tools (Tableau, Domo), with the ability to design dashboards that tell a clear story.
- Strong analytical and problem-solving skills, with a deep curiosity about user behavior, system performance, and AI outcomes.
- Clear communication skills across technical and non-technical audiences, with the ability to transform complex data into meaningful narratives.
- Demonstrated ability to work with autonomy, manage priorities, and drive measurable outcomes in fast-paced environments.
Responsibilities
- Create and own the source of truth for AI/ML-enabled product metrics, covering adoption, engagement, conversion, retention, model performance, and value realization across Recognition Assistant, Themes, Summaries, and emerging AI features.
- Gather, clean, standardize, and validate product and operational datasets to identify trends, patterns, anomalies, and insights that inform the AI product roadmap.
- Design and maintain scalable, accurate data models, in partnership with QA, to support real-time and batch AI use cases, EVAL frameworks, model versioning, and performance tracking.
- Analyze user behavior and AI model performance, identifying opportunities to improve accuracy, efficiency, user experience, and long-term product value.
- Support experimentation efforts, including A/B testing design, experiment readouts, KPI alignment, and analysis of qualitative + quantitative feedback signals.
- Conduct deep-dive research and exploratory analysis to support decision-making, roadmap planning, opportunity sizing, and Awardco’s evolving AI Intelligence strategy.
- Develop complex dashboards and reporting artifacts that provide clarity, context, and narrative around AI usage and model outcomes.
Other
- Bachelor’s degree in Information Systems, Data Science, Statistics, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in data analytics, product analytics, or data science roles.
- Partner with Product, Engineering, Data Science, QA, and Customer teams to translate ambiguous business and AI questions into clear analytical requirements (where context is needed).
- Own your domain with autonomy: Identify problems, propose solutions, and lead analytical efforts without hand-holding.
- Champion a culture of measurement, clarity, and evidence-based decision-making across Awardco’s intelligence initiatives.
