FinThrive is looking to hire an ARO Data Analyst to transform raw information into insights that drive resolution of account issues, improve revenue cycle performance, and enhance client outcomes.
Requirements
- Strong skills in data visualization tools (Tableau, Power BI, or similar)
- Proficiency in SQL for writing and troubleshooting queries
- Advanced Excel knowledge and experience with Microsoft Office suite
- Experience managing support tickets in Salesforce
- Technical familiarity with revenue cycle products from prior product or business roles
- Experience in file monitoring and automation
Responsibilities
- Partner with product and data teams to deliver accurate, actionable insights for ARO projects
- Serve as a subject matter expert in ARO data, providing guidance and context on missing or incorrect data
- Run and distribute monthly reports required for ARO performance and project tracking
- Analyze data to identify gaps and work toward solutions with internal teams
- Act as the internal point of contact for ARO data-related issues, ensuring clear communication and timely resolution
- Manage support tickets through Salesforce, tracking and resolving issues efficiently
- Monitor customer data using sFTP, SaaS platforms, and other data management tools
Other
- Demonstrate integrity and ethics in day-to-day tasks and decision making
- Adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged
- Operate effectively in the FinThrive environment and the environment of the work group
- Maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices
