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Data Analyst, Customer Analytics

Workhuman

Salary not specified
Sep 10, 2025
Framingham, MA, US
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Workhuman is looking to hire a Data Analyst to join their Business Analytics team to drive strategy and decision-making through data, by conducting analyses and building dashboards to create insights that direct strategy to maximize customer performance and uncover revenue generation and customer engagement opportunities.

Requirements

  • Proficiency in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools
  • Experience building production-grade data models.
  • Experience with dbt is a plus
  • Access to cutting-edge tools and technologies, including cloud data warehouses and visualization platforms
  • Built data models that enhanced reporting accuracy and efficiency

Responsibilities

  • Conduct analyses and build dashboards to create insights that direct our strategy to maximize customer performance.
  • Dive deep into the weeds of our data infrastructure, build production-grade data models and self-serve dashboards.
  • Conduct robust analyses to drive impactful actions.
  • Partner across the Customer, Finance, and Go-To-Market operations organizations, as well as internally with the Business Analytics team and our partner Data Platform technology team.
  • Full ownership over maintaining, expanding, and improving our end-to-end infrastructure of data models and dashboards
  • Conducted analysis and framed up recommendations to stakeholders that were then actioned with measurable impact
  • Delivered dashboards that promoted stakeholder alignment and transformed data into actionable insights

Other

  • This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office
  • Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.
  • Strong communication & project management skills and a highly collaborative approach to problem-solving
  • Intellectual curiosity and strong business intuition
  • We’re looking for a human who is collaborative, and innovative with a growth mindset.