Uber's Customer Experience Analytics (CXA) team is looking to hire a Data Analyst for their United States & Canada regional team to power data-driven decision making across Uber's Community Operations (CommOps) organization. This role will focus on Uber Eats consumer support analytics, aiming to reduce defective experiences, increase user retention, and evaluate the effectiveness of policies and technology.
Requirements
- Experience with SQL
- Experience with Tableau, PowerBI (or similar data visualization tools)
- Experience with Python / R preferred
- Analyze advanced A/B testing data (exposure to experimental design is a plus)
- Ability to write & understand complex SQL queries
- Strong experience with building dashboards for senior leadership and or cross functional teams
Responsibilities
- Conduct analyses on various projects to improve the experience of our customer interactions
- Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs
- Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for riders
- Quantity the impact and efficiency of new products and business processes
- Develop analytical frameworks to support decision-making in the US&C
- Build and maintain scalable data products
Other
- 3+ years experience in data analytics, business intelligence, data engineering, or within a similar role
- BA/BS Degree obtained
- Experience working with customer support or customer insights
- BA/BS Degree Degree obtained in Economics or within a similar field
- Accustomed to working in an ambiguous environment
