GitLab is looking to solve the business and technical problem of understanding their customer base and their product usage to drive growth and improvement. This involves developing data products, delivering actionable insights, and evolving analytics capabilities.
Requirements
- Experience analyzing product usage and customer journey/stages for a SaaS product
- Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle.
- Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
- Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
- Proficiency with a business intelligence tool(s) (we use Tableau)
Responsibilities
- Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them
- Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement
- Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment.
- Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way
- Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development
- Influence and contribute to the long-range strategy and goals of the Analytics team
- Advocate for improvements to data quality, security, and performance across the data lifecycle
Other
- 3-5+ years of experience in an analytics role
- Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.)
- Effective communication and collaboration skills
- Ability to thrive in a fully remote organization
- Positive and solution-oriented mindset
