Identify, ingest, and operationalize data sets for reliability analysis, analyze data to develop health metrics and identify top detractors to reliability, and iterate on findings to validate hypotheses and refine insights.
Requirements
- Proficiency in data tools (Excel, SQL, Tableau, ELK)
- Experience in data analytics
- Familiarity with SQL or other query languages
- Experience with Microsoft Excel, PowerPoint, and Word
Responsibilities
- Identify, ingest, and operationalize data sets for reliability analysis.
- Analyze data to develop health metrics and identify top detractors to reliability.
- Iterate on findings to validate hypotheses and refine insights.
- Perform in-depth analysis to uncover trends and drivers of reliability within the program scope.
- Create meaningful visualizations and comparisons using tools like Excel, SQL, Tableau, and ELK stack.
- Understand end-to-end metrics, including data pipelines, dependencies, and service-level indicators.
- Support ad hoc analysis requests from senior managers and technical working groups.
Other
- Collaborate with engineering and operations SMEs across the organization
- Build compelling narratives around improvement opportunities and partner with cross-functional teams to workshop and implement solutions (e.g., fixes, workarounds).
- Monitor the impact of deployed solutions and continuously evolve analytical methods to support ongoing reliability improvements.
- Prepare executive-level communications, including dashboards, presentations, and progress reports that highlight key wins and customer impact.
- Coordinate with cross-functional teams across TPX, Video and Entertainment Platforms, RDK Engineering, Network Engineering, CX, and Field Operations.
- Provide consultative support to business and field teams to improve processes and customer experience.
- A strong educational foundation and eagerness to learn our client's technology landscape.
- Intellectual curiosity and a proactive approach to learning and problem-solving.
- Strong communication skills
- The ability to create clear, executive-ready presentations.
- A collaborative mindset, positive attitude, and persistence in overcoming challenges.
- A consistent focus on enhancing reliability and delivering a better customer experience.
- Bachelor’s degree or equivalent experience.
- All applicants applying for U.S. job openings must be legally authorized to work in the United States.
